Privacy Policy

1. Introduction

PillarWorks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy applies to all users globally and complies with GDPR (EU), CCPA (California), and the Australian Privacy Principles (APP).

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Project data (construction plans, specifications, estimates)
• Payment information (processed securely via Stripe)
• Communications with our support team

2.2 Automatically Collected Information

• Usage data (features used, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Error logs and performance metrics (via Sentry)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Respond to your requests, questions, and feedback
• Send technical notices, updates, and security alerts
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure cloud infrastructure (Railway, Vercel, AWS S3)
• Regular security audits and monitoring
• Access controls and authentication requirements
• PII scrubbing in error tracking systems

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Vercel, Railway, AWS, Stripe, Sentry (under strict data processing agreements)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

Depending on your location, you have the following rights:

GDPR Rights (EU Residents)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

Australian Privacy Rights

• Right to access your personal information
• Right to correct your personal information
• Right to complain about privacy breaches

7. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Error tracking and debugging

You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legitimate business purposes (audit trails, legal compliance) for up to 7 years, unless a shorter retention period is required by law.

9. Children's Privacy

PillarWorks is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: